FAQ

Frequently Asked Questions

Do you provide custom quote? How do I tell you about what I need?

Yes. We do provide free custom quote after proper analysis of your requirements. Please use the contact page to tell us what you are looking for and we will respond back within the same day.

How does the custom theme design process work?

Ordering your theme is a two-step process. The first step is to design a layout and the second step is to convert it into a Theme.

I already have a design, can I use you guys just to convert it into a Theme?

Absolutely. We will be happy to convert your design into a theme. Please Get In Touch.

Which CMS do you work with?

We work mainly with Wordpress, Drupal, Joomla and Magento. Please enquire if you need help with any other platforms.

What is included in the price of custom theme?

The details of what you will get is mentioned clearly on this page. The theme only includes the pages present in the markup.

Can you help with the installation?

Yes. We will happy to install the theme directly on your server. For this you will need to provide us FTP and CPanel/PHPMyAdmin details.

What versions of CMS do you work with?

We work with the latest stable release of the CMS (available at the project start point) by default. If you need compatibility with any other versions of the CMS, you have to notify us about it while placing the order or sending an email to order@themes4cms.com with your Order ID.

What are the advantages of using your service?

Whatever the problem we'll fix it immediately, no questions asked.

Do you do custom programming?

Yes once the design is done, we can also convert the PSD into HTML 5 or a theme for Wordpress/Joomla/Drupal or Magento. In case you need any custom programming to be done, please write to us and we will give you a seperate quote for that.

What do I receive when I order a design from Themes4CMS.com?

After you complete the payment via our secure form you will receive a design within 24 hrs. Once you confirm that everything is okay and request a final delivery we will send you .zip file(s) contain the following: PSD file(s), fonts and advanced clipart library.

If you have ordered HTML conversion or CMS Theme design services as well, you will get HTML files(s) and the theme will be installed directly on your server.

Do I also own the image on the design?

No, we used licensed images from iStockPhoto and these images are not owned by you.

Is there a return policy?

Since we are offering non-tangible irrevocable goods we do not issue refunds after the Design has been delivered to you. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.

What is the money back guarantee

Simple, if you do not like the product, we will give you a 100% refund within 24 hrs.

I have made a purchase but I have not heard from anyone?

In that case please contact our billing department at billing@themes4cms.com

I lost the PSD , can you give it to me once again?

Yes. We retain backups for up-to an year after the design has been delivered.

Will I be in direct touch with the designer?

Yes. You will be working directly withe the designer throughout the process.

Will you make changes to the design if I don't like it?

Yes. We offer, Unlimited FREE iterations on the design to ensure it fits your need.

Do you sign an NDA?

We guarantee that information about your company and project will not become public, please check our NDA policy. However, in case you need your own NDA to be signed please write to order@themes4cms.com.

What browsers do you support?

We create code according to W3C standards, and our markup is displayed correctly in all popular browsers. We tests your site in Internet Explorer 7+, Firefox 3.5+, Google Chrome, Safari 4+ and Opera 10+ by default for all packages.

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Themes4CMS.com (A Capital Numbers Venture), 10685-B Hazelhurst Dr. # 13045, Houston, TX 77043, USA

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